Already paid?
Get your files sent again
Your files do not expire and there is nothing more to pay. Whether the email never arrived, went to the wrong address, or is simply lost, this page sends it again.
Send my files again
For files that never arrived, or ones you have since lost. Enter the email you used at checkout and we will send all three files to it again.
I typed my email wrong
If your address had a typo in it, nothing can reach the inbox on your order. Give us the card number and the address you meant, and we will correct the order and send the files there.
The card number is printed on the back of the card, and it is on the page you saw after paying and in the email. This form only corrects a mistyped address, so if the one you meant is nothing like the one on the order, email hello@officialrookie.com and a person will move it for you.
Every file is rendered fresh from your order, so what arrives is the same card you bought, front and back, not a copy of a copy.
Checking a number rather than chasing a file? That is officialrookie.com/verify. Anything else, email hello@officialrookie.com and a person will answer.