Terms of Service

These Terms are an agreement between you and Official Rookie (officialrookie.com). They govern your use of this site and everything we sell on it. By ordering, you accept them. If something here is unclear before you order, email hello@officialrookie.com and a person will answer.

1. What we sell

A personalized keepsake card, made from a photograph you send us and the details you type. The Rookie Card is printed on trading-card stock, 2.5 by 3.5 inches, made to order and mailed to you, and comes with the digital file. The Digital Card is the same card as a file, and nothing is mailed.

We are not affiliated with, endorsed by or licensed by any sports league, team, club or trading-card company. The card carries your child's name, number, team name and photograph, and none of anybody else's marks. That is what keeps it yours to print and ours to make.

2. Who may order, and whose photo may be uploaded

You must be at least 18 to order. You confirm that you are the child's parent or guardian, or that a parent or guardian asked you to make this card, and that you have the right to use the photo. Upload only a photo you are allowed to use, and never a league, school or professional team's logo or marks. We may refuse to print a card that breaks this, and we refund it in full if we do.

A parent or guardian can ask us at any time to see, fix or remove anything we hold about their child, whoever placed the order. See the privacy policy.

3. What we will not print

• Any league, club, school or professional team logo, badge, mascot or wordmark.
• A photograph you do not have the right to use, including one taken from a photographer's proof or a school portrait you have not bought.
• A photograph of a child whose parent or guardian has not agreed to it.
• Anything abusive, sexual, or that would put a child at risk.

If we refuse an order for any of these reasons we tell you why and refund it in full, including the printed card.

4. What you check before you pay

The preview screen is the card that prints, spelling included. We put it in front of you before payment for exactly this reason: a name corrected there costs nothing. If a mistake is ours we reprint it at no charge; if it is a spelling you approved, tell us anyway and we will see what we can do.

5. Payment

One payment, in US dollars, taken by Stripe. There is no subscription, no renewal and nothing to cancel. The player page is free for life. We never store your card details; Stripe does.

6. Refunds and reprints

30-day money back on the digital card. Free reprint if your printed card arrives wrong.

The printed card is made to order with your child's face on it, so it cannot be resold and we do not take it back. If it arrives damaged, or with a mistake that was ours, send us a photo and we print it again and post it at no charge. The full detail is in the refund policy.

7. Delivery

The digital file is emailed the same evening you order. For the printed card we do not quote a delivery date, because the mail belongs to the carrier and not to us. We write to you when the card is with the printer. If your order has not arrived and you think something has gone wrong, email us and we will look into it.

8. Your photo, and what we may do with it

We use the photograph to make your card and for nothing else. We do not put it in a gallery, an advertisement or anywhere public unless you tick the box asking for a player page. We do not sell it, and we do not use it to train anything. The privacy policy says exactly where it goes and how long we keep it.

9. The player page

Off unless you switch it on. It is not listed, not searchable and not indexed, and you can ask us to take it down at any time and we will. It stays free for life.

10. Liability

We are responsible for the card being what we said it is. We are not responsible for what a carrier does with a parcel, for a photograph you did not have the right to use, or for anything you do with the card afterwards. Nothing here limits any right you have under consumer law that cannot be limited.

11. Changes

If we change these Terms we change the date at the top. A change never applies backwards to an order already placed.

12. Contact

Email hello@officialrookie.com. A person reads it and replies.